Illinois Child Support Card Customer Service
The Illinois EPPIcard is the most convenient way to receive your federal benefits.
To Activate your Illinois EPPIcard
Call the customer service hotline to select a PIN number
– Type your card number
– Enter the last four digits of your Social Security Number.
– Enter your Date of Birth (mm/dd/yyyy).
– Pick a four digit PIN. Enter it a second time to verify.
– Sign the back of your card in permanent ink.
Customer Service Hotline
Call Customer Service at 1-877-567-1769. For customers outside of the U.S. call 1-801-352-3132.Customer service representatives are available 24 hours a day, 7 days a week.
You can call the Illinois Child Suport Card Customer Service hotline to
- Check your card balance
- Pick or change your PIN number
- Ask any questions regarding your EPPIcard
- Review your recent transactions
- Dispute a charge on your card
- Setup phone deposit and low balance alerts
- Report a lost or stolen card
Check your EPPIcard Balance
By Phone: Call Customer Service at 1-877-567-1769.
You are allowed 4 free customer service calls each month. After your 4 free customer service calls, a fee of $0.35 will be accrued.
Online: Visit the Illinois EPPIcard website and login to your account
At an ATM: Visit any ATM to check the balance of your EPPIcard
*note that fees may apply for checking your balance. Read the terms and conditions carefully to avoid unwanted fees.
Login to your EPPIcard Account
Visit the Illinois EPPIcard website.
Type your User ID into the box on the left side of the screen.
If you are a new user you may sign up for an account online
To sign up for an online account you will need:
- Your 16 digit EPPIcard number
- The CVV
- Your social security number
- Your date of birth (MM/DD/YYYY)
- An email address – be sure it is active in case you forget your user login information.
You will be asked to select a UserID and Password for future login purposes.
My account has been locked over 1 months I keep calling no results
Has anyone replies to you? I have a comerica card and I don’t even know what is. Or why I received it
Same here!!! I have spend over 9 hours on hold in one week. Can’t get through to anyone and cant access my money!
I lose my card how do I get a new one
My childsupport card from illinois is expired, they didnt send me a new one, my adress has changed, but it will not let me put in my new adress to receive a new card. I tried calling the 800 phone number, no help at all, cant even get someone to talk to on there
I’m from Illinois as well, my card expired in December of 2019. They claimed to have sent me a new card on January 3, 2020. I have yet to receive my card. This is so ridiculous.
Horrible customer service when trying to dispute a transaction was on hold for 55 minutes and no help from a man who I couldn’t understand this is NOT ACCEPTABLE
I’m highly upset. I have went through seven cards for frauds online. Also my online account never works nor can I get on it it’s been eight years already. Now I need another card because someone purchased a $67 order on my card. It’s a NEW CARD NO ONE HAS THE NUMBERS OR INFORMATION. I DON’T KNOW WHY I CAN’T KEEP MY MONEY ON MY CARD WHEN I NEED IT. SOMEONE UNKNOWN KEEPS TAKING IT OFF MY CARD BEFORE I GET TO IT. I want my $67 back and a new card.
I TIRED OF GETTING ANOTHER CARD. IM TIRED OF THE RECORED VOICES ON THE PHONE FOR THIS NUMBER ALL THE TIME. NO ONE WHO IS HUMAN ANSWERS THE PHONE.
I ordered my new card on november 22 2019 and its december 13 and still no card.any idea when its coming???